Employment Objectives

I am seeking a position that will allow me to pursue my interests and continue improving and expanding my computer related troubleshooting skills, namely systems installation, configuration, and support.

Educational Background

60 hours of Business Administration, majoring in Computer Programming.
Tulsa Community College, Tulsa, OK -1986

High School Diploma from East Central Senior High School, Tulsa, OK - 1977

Experience

MCSE NT 4

MCP + I   NT 4

NationsBank / Bank of America : 1986 - Present

Systems Engineer - Apr 98 - Present
Direct Bank Technical Support -Sever/Desktop Engineering - 1998 - Present
Responsible for implementation and support of Bank of America's Direct Bank Platform at their Wichita Call Center,
in Wichita, KS. Duties include installing Compaq server hardware, Windows NT 4.0 Enterprise Server, Windows NT Workstation 4.0,  Support applications (IBM AS/400 Client Access, Microsoft SNA Server 4.0; Symantec - Norton Antivirus, pcAnywhere32,   Cheyenne Arcserve 6.5), monitoring site servers, workstations, local network, and resolving any problems found. 

Commercial Loan Technical Support Aug 97 - Apr 98
Responsible for implementation and support of Loan Document Package Transmission across the NationsBank SNA
Network, utilizing OS/2 Warp 4.0, IBM Personal Communications OS/2 Attach Feature (Comm Manager, folded into
Personal Communications 4.1), and General PC/Network troubleshooting.

Fourth Financial Corporation / Boatmen's Bancshares, INC

Business Analyst - 1996 - 1997
Responsible for implementation and support of PC to Mainframe communications for Kansas region. (IBM PC3270
Ver 1.2 - 4.0) (Rabbit Open Advantage) (Attachmate Extra! for DOS-Windows-OS/2) on the Workstation, with
IBM Communications Manager Ver 2.1 on IBM OS/2 Warp Ver 3, onIBM LAN Manager Ver 4.0 servers, and
Novell Netware for SAA Ver 2.x on Novell Netware 3.1x; 4.1x servers.Other duties include implementation and
support of ACD Queue management software (Meridian Max Terminal Emulator), support for a DEC MicroVAX
Intranet Network, and General PC/Network troubleshooting.

Senior Network Analyst - Electronic Banking - 1994 - 1996
Responsible for design, implementation and Software/Hardware support of IVR/VRU systems
Intervoice iSoft versions 4 - 7 : Retail Banking & Bill Payment applications
Syntellect Infobot Ver 3.3.1.8 : Credit Card Information application

Senior Network Analyst -Network Services- 1990 - 1994
Responsible for design, implementation and support of the SNA Network, including
T1 Voice/Data, CRT, 3x70 Control Units, ATM's, Modems, DSU's, Multiplexers
(see Equipment Experience, below)

Network Operator - Network Services- 1986 - 1990
Responsible for monitoring and problem resolution for the SNA network.

Hale Computer Systems/MTECH Oklahoma, INC. : 1983-1986

Programmer/Analyst - 1985-1986
Responsible for DDA application maintenance and conversion programming for a regional Bank Processing Center.
Network Operator - 1983 - 1985
Responsible for monitoring and problem resolution for the SNA network.

Custom Software Enterprise : 1982-1983

Programmer/Analyst - 1982-1983
Developed and maintained banking applications on Z-80 based Monroe 8820's, programmed in Basic.

United States Air Force : 1977-1982
Aerospace Control and Warning Systems Operator - Honorable Discharge
Computerized Radar Scope Operator

Equipment Experience

Strengths
Able to learn and master new products and technologies, in short periods of time.
Organization of data, systems, and processes.
Methodical problem solving skills.

If you are interested in acquiring a hard working, experienced trouble shooter for your organization,

Contact Information